From humble roots trying to get anything to grow in our founders’ apartment to supporting a growing community of gardens and growers, we want to help make gardening as simple and successful as possible. We know, though, that there’s sometime hiccups

From humble roots trying to get anything to grow in our founders&#x2019; apartment to supporting a growing community of gardens and growers, we want to help make gardening as simple and successful as possible. We know, though, that there&#x2019;s sometime hiccups and headaches. We&#x2019;re here to support you with a range of content from videos to grow guides. If that&#x2019;s just what you need, that&#x2019;s great!If you need more support &#x2013; good news! -- there&#x2019;s more to our Thrive Promise. We stand behind our products and our customers. We&#x2019;re happy to go further than tutorials and how-tos. If a kit isn&#x2019;t growing as expected or something is wrong with your order please reach out. Our team will respond quickly to help troubleshoot and send replacement components as needed so you can try, try, try again.Our Thrive Promise means that you&apos;ll have a thriving, healthy, happy plant, even if it takes a few tries. We want to get you growing, and we&#x2019;re here to help till it happens!<h4 dir="ltr" id="to-replace-refund-or-exchange-your-order">To replace, refund or exchange your order&#x2026;</h4>Visit our returns portal <a class="fr-strong" href="https://modernsprout.loopreturns.com/#/">here.</a>If you need additional components to your kit as part of our Thrive Promise, click&#xA0;<a class="fr-strong" href="mailto:service@modsprout.com">here</a>&#xA0;and tell us more about what you&apos;re missing, a representative will get you growing promptly.If you received a Modern Sprout Product through a subscription box or retailer, please contact their customer service directly for support regarding damaged item.<hr>Keywords and phrases: try again, second time, buy new, buy again, no grow, didn&apos;t grow, failure to thrive

Our Thrive Promise

Our Customer Service Team can be reached by email, talk soon!. Keywords and phrases: employees, complaint, assist, customer service

Our Customer Service Team can be reached by <a href="mailto:service@modsprout.com">email</a>, talk soon!<hr>Keywords and phrases: employees, complaint, assist, customer service

How do I contact Customer Service?

Look here for solutions to many of the common issues that may arise when you start gardening.

Growing Troubleshooting

Find tips to successfully grow Seed Starters, Seed Balls, Microgreens Garden Kits, Seed Pops and more.

Product How To's

Explore the science of hydroponics and how we use it to make indoor gardening easier.

The Science of Hydroponics

Get information about our products including which are organic, GMO free, plastic free and more.

Learn More About Our Products

Start a Return or Exchange

Modern Sprout

Explore gardening, our products, get some how to’s and learn the science behind hydroponics.

Gardening FAQs

Am I eligible for free shipping?

Where do you ship?

I used the wrong shipping address. Can I change it?

Can you delay my shipping?

I picked the wrong shipping method. Can I change it?

I used the wrong payment method

I used the wrong billing address

The wrong name is on my order

Cancel my order

Shipping Policy

Where’s my order?

Shipping Rates

Domestic Shipping

International shipping policy

International Shipping Fees

Duty, import, custom fees

International shipping- Where's my order?

I picked the wrong shipping method, can I change it?

I used the wrong address, can I change it?

International Shipping

Shipping

Return Policy

I want to send multiple gifts to multiple places. Do I have to make more than one order?

I forgot to add a gift note, can I add one now?

My order is a gift. Can you hide pricing on the packing slip?

Is your packaging discreet? (I’m trying to surprise someone at home!)

Do you offer gift cards?

How do I use my gift card?

Do you gift wrap?

Sending a Gift

How do your subscriptions work?

Can I gift a subscription?

Subscription

Why isn’t my kit growing?

I put my kit together wrong. Did I ruin it?

How do I keep this Grow Kit healthy?

My kit is totally dry. Is that normal?

My kit is super wet, is that normal?

Is that mold?

What is the buildup on my grow medium?

There’s green stuff in my vessel. Is that normal?

Can I put my growkit outside?

Should I transplant my kit?

I have pests in my planter! How do I get rid of them?

Live Plants

How do I grow Microgreens?

How do I grow Seedballs?

How do I grow Seedpops?

How do I plant Seed Starters?

When should I plant my seed starters?

How do I transplant my seedlings?

How do Hydroponics work?

How is my hydroponic growkit reusable?

Are your products organic?

Are your products GMO free?

Are your products plastic free?

Limited Warranty Statement

Is my Grow Light covered under my warranty?

Repairs

I’d like to make a warranty claim on my Grow Light.

I bought my Grow Light second hand. Can I still get my item repaired?

Is proof of purchase required to service my item?

Grow Light Warranty and Repair

How do I connect my Modern Sprout Smart Grow Light?

Do I have a 2.4 GHz wifi network?

My device says it is offline.

My smart device is far away from my router, is that why I’m having connectivity problems?

I’m close to my router and I still can’t connect. Help!

Why does my grow light keep disconnecting?

How many devices can I connect to my Modsprout App?

How do I set up custom lighting schedules?

How do I toggle through schedules and change my settings?

How do I dim my Modern Sprout Grow Light?

Why do my LEDs hum?

My smart lights are warm, is that normal?

Is my tech out of warranty?

What does my limited warranty cover?

Do I really have to send in my repair?

What’s the best lighting setting for my plants?

What pots fit in Grow Frames?

What dimensions are your grow frames?

What do I grow in my watertight planter (Growhouse, Growframe)?

Grow Light Troubleshooting

Do growframes come with mounting hardware?

How much do growframes weigh, and how should I mount mine?

Can I hang my growbar?

Mounting Your Grow Light

Grow Lights

My kid/pet ate a component in my kit. Should I call poison control?

Is all of your plant food organic?

Can I use my jar/vessel/vase for food?

My dog bit through my cord, will he be okay? Can I get a new power cord?

Safety FAQs

Is this business family owned?

Is this business woman owned?

Is this business minority owned?

Is everything made in the USA?

When was MS founded? Where?

Where are you based?

Where is your warehouse?

Where is your store?

Where can I find your products in stores?

Contact Us

About Modern Sprout

Do you offer bulk ordering or corporate gifting?

Corporate Gifting

Do you have a storefront?

Are you in other countries?

I live in Chicago, can I pick up my order in person?

Store Locations

Buy with Prime FAQs