Our Thrive PromiseUpdated 9 months ago
From humble roots trying to get anything to grow in our founders’ apartment to supporting a growing community of gardens and growers, we want to help make gardening as simple and successful as possible. We know, though, that there’s sometime hiccups and headaches. We’re here to support you with a range of content from videos to grow guides. If that’s just what you need, that’s great!
If you need more support – good news! -- there’s more to our Thrive Promise. We stand behind our products and our customers. We’re happy to go further than tutorials and how-tos. If a kit isn’t growing as expected or something is wrong with your order please reach out. Our team will respond quickly to help troubleshoot and send replacement components as needed so you can try, try, try again.
Our Thrive Promise means that you'll have a thriving, healthy, happy plant, even if it takes a few tries. We want to get you growing, and we’re here to help till it happens!
To replace, refund or exchange your order…
Visit our returns portal here.
If you need additional components to your kit as part of our Thrive Promise, click here and tell us more about what you're missing, a representative will get you growing promptly.
If you received a Modern Sprout Product through a subscription box or retailer, please contact their customer service directly for support regarding damaged item.
Keywords and phrases: try again, second time, buy new, buy again, no grow, didn't grow, failure to thrive