Start a Return or Exchange

Modern Sprout

Live plants ship within 3-5 business days after your order is placed. Live plants will ship separately from the rest of your order.&#xA0; Plants ship from California and Florida, so shipping times can vary depending on the end destination.&#xA0;Please note that once orders leave our facilities, the carrier will be able to provide package statuses and updates. See our Return Policy <a href="https://modsprout-dev-apghf0o1rbo.gorgias.help/en-US/articles/return-policy-51005" rel="noopener noreferrer" target="_blank">here</a>.<h2 dir="ltr" id="did-something-go-wrong">Did something go wrong?</h2>Live plants that arrive damaged, dead, or otherwise less than perfect and fail to thrive within 14 days of delivery are covered by our warranty policy.&#xA0;<p dir="ltr" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Source Sans Pro&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;">Email our team&#xA0;<a href="mailto:service@modsprout.com" style="box-sizing: inherit; background-color: transparent; color: inherit; text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;">here</a> if you may have additional questions or concerns regarding your order.<hr style="box-sizing: content-box; height: 0px; overflow: visible; clear: both; user-select: none; break-after: page; color: rgb(22, 22, 22); font-family: &quot;Source Sans Pro&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Source Sans Pro&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><em style="box-sizing: inherit; font-style: italic; color: rgb(56, 56, 56); font-family: &quot;Source Sans Pro&quot;, sans-serif; font-size: 10px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Keywords and phrases: customer service, service email, customer service email, customer assistance, customer help, return, exchange, refund, grow, eplace, arrived damaged, missing, missing components, missing items, cracked, broken, specials, free shipping, thrive promise, arrived dead, broken plants, dried out, tipped over

Live plants ship within 3-5 business days after your order is placed. Live plants will ship separately from the rest of your order. Plants ship from California and Florida, so shipping times can vary depending on the end destination. Please note that

Live Plants

Gardening FAQs

Growing Troubleshooting

Am I eligible for free shipping?

Where do you ship?

I used the wrong shipping address. Can I change it?

Can you delay my shipping?

I picked the wrong shipping method. Can I change it?

I used the wrong payment method

I used the wrong billing address

The wrong name is on my order

Cancel my order

Shipping Policy

Where’s my order?

Shipping Rates

Domestic Shipping

International shipping policy

International Shipping Fees

Duty, import, custom fees

International shipping- Where's my order?

I picked the wrong shipping method, can I change it?

I used the wrong address, can I change it?

International Shipping

Shipping

Return Policy

Our Thrive Promise

I want to send multiple gifts to multiple places. Do I have to make more than one order?

I forgot to add a gift note, can I add one now?

My order is a gift. Can you hide pricing on the packing slip?

Is your packaging discreet? (I’m trying to surprise someone at home!)

Do you offer gift cards?

How do I use my gift card?

Do you gift wrap?

Sending a Gift

How do your subscriptions work?

Can I gift a subscription?

Subscription

How do I contact Customer Service?

Why isn’t my kit growing?

I put my kit together wrong. Did I ruin it?

How do I keep this Grow Kit healthy?

My kit is totally dry. Is that normal?

My kit is super wet, is that normal?

Is that mold?

What is the buildup on my grow medium?

There’s green stuff in my vessel. Is that normal?

Can I put my growkit outside?

Should I transplant my kit?

I have pests in my planter! How do I get rid of them?

How do I grow Microgreens?

How do I grow Seedballs?

How do I grow Seedpops?

How do I plant Seed Starters?

When should I plant my seed starters?

How do I transplant my seedlings?

Product How To's

How do Hydroponics work?

How is my hydroponic growkit reusable?

The Science of Hydroponics

Are your products organic?

Are your products GMO free?

Are your products plastic free?

Learn More About Our Products

Limited Warranty Statement

Is my Grow Light covered under my warranty?

Repairs

I’d like to make a warranty claim on my Grow Light.

I bought my Grow Light second hand. Can I still get my item repaired?

Is proof of purchase required to service my item?

Grow Light Warranty and Repair

How do I connect my Modern Sprout Smart Grow Light?

Do I have a 2.4 GHz wifi network?

My device says it is offline.

My smart device is far away from my router, is that why I’m having connectivity problems?

I’m close to my router and I still can’t connect. Help!

Why does my grow light keep disconnecting?

How many devices can I connect to my Modsprout App?

How do I set up custom lighting schedules?

How do I toggle through schedules and change my settings?

How do I dim my Modern Sprout Grow Light?

Why do my LEDs hum?

My smart lights are warm, is that normal?

Is my tech out of warranty?

What does my limited warranty cover?

Do I really have to send in my repair?

What’s the best lighting setting for my plants?

What pots fit in Grow Frames?

What dimensions are your grow frames?

What do I grow in my watertight planter (Growhouse, Growframe)?

Grow Light Troubleshooting

Do growframes come with mounting hardware?

How much do growframes weigh, and how should I mount mine?

Can I hang my growbar?

Mounting Your Grow Light

Grow Lights

My kid/pet ate a component in my kit. Should I call poison control?

Is all of your plant food organic?

Can I use my jar/vessel/vase for food?

My dog bit through my cord, will he be okay? Can I get a new power cord?

Safety FAQs

Is this business family owned?

Is this business woman owned?

Is this business minority owned?

Is everything made in the USA?

When was MS founded? Where?

Where are you based?

Where is your warehouse?

Where is your store?

Where can I find your products in stores?

Contact Us

About Modern Sprout

Do you offer bulk ordering or corporate gifting?

Corporate Gifting

Do you have a storefront?

Are you in other countries?

I live in Chicago, can I pick up my order in person?

Store Locations

Buy with Prime FAQs

Did something go wrong?

Live PlantsUpdated a year ago

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