Shipping PolicyUpdated 14 days ago

Please allow 1 to 2 business days (Mon-Fri) for us to receive and process your order. We send a shipment notification email to the inbox provided at checkout with a tracking number as soon as your package ships.

Orders with expedited shipping methods that are placed before 12pm CST will ship same business day. Orders placed after 12pm CST will ship next business day.

Free ground rate shipping is only applicable for domestic orders placed on modernsprout.com shipping to the lower 48 states. Free ground rate shipping only applies to orders $149+ before tax and after discounts. Excludes bulk and wholesale orders placed through our sales department, shipping for those orders will be quoted individually. Shipping to Alaska, Hawaii or Canada? You’ll have several shipping options available at checkout. Canadian orders are subject to Duty and Customs fees to receive orders.

Live plants ship within 3-5 business days after your order is placed. Live plants will ship separately from the rest of your order. Plants ship from California and Florida, so shipping times can vary depending on the end destination. Please note that once orders leave our facilities, the carrier will be able to provide package statuses and updates. See our Return Policy here.

If you haven’t received tracking information for an order, check back the following business day as the delivery services may not have received the numbers in their systems yet. Our shipping partners receive order numbers and tracking numbers from us at the close of business five (5) days a week.

Do note, once packages leave our facilities, the carrier is the most accurate point of contact regarding the location of your order. We can resend your tracking information but, legally, we cannot contact the mail carrier on your behalf.

Did something go wrong?

Email our team here if you may have additional questions or concerns regarding your order. 

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