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Return PolicyUpdated 4 months ago

We stand behind our products, so if a kit isn’t growing as expected or something is wrong with your order please reach out. Our team will respond quickly to help troubleshoot and send replacement components as needed so you can try, try, try again as part of our Thrive Promise. Reach us at [email protected] To start your hassle-free return, click here.

 

  • Items can be returned within 30 days of delivery for exchange, gift card or refund. Items purchased at a discount will be refunded for their price at discount. This excludes final sale items. 
  • For returns or exchanges not related to plant growth, items must be received in original condition and packaging - unused, unplanted, with all tags still attached.
  • We do not accept returns for live plants, but should your plants arrive with significant damage or die within 14 days of arrival, they will be replaced. Please contact [email protected] with plant photos to see if your order qualifies for a replacement.
  • If you opt to ship your items back with our printable returns label, all refunds and store credits are processed within 6 business days of our team receiving your items. 
  • Exchanges will process once your items are in transit with the carrier.
  • Please email [email protected] if you believe your product is damaged or faulty. We will treat this with the highest of priority. Add us to your address book to avoid sending our Customer Service Associates to your spam folder.
  • Modern Sprout Smart Growlights come with a warranty to repair or replace electronics. To confirm your eligibility, check out our warranty policy here.
  • Our return policy excludes orders placed on Amazon and other third party retailers. Please contact the retailer where you purchased your itemto s directly see if you qualify for a return or exchange. 
  • Some Buy with Prime orders are eligible for return. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see About Our Returns Policies

Keywords and phrases: customer service, service email, customer service email, customer assistance, customer help, return, exchange, refund, grow, second chance, try again, replace, arrived damaged, missing, missing components, missing items

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